Hello, User, you are using a website owned by Agência MEMO, the company AGENCIA MEMO LTDA, registered under CNPJ No. 08.965.174.0001-09, with headquarters at Avenida Imperatriz Leopoldina, 1530 - Terreor, Potsdam, No. 21, Vila Leopoldina, São Paulo/SP, ZIP Code: 05305-002.

These Terms and Conditions of Use (“Terms”) define the conditions governing the use of this Website and our landing pages (the “Website”), under the domain https://www.agenciamemo.com.br/.

It is important that you read these Terms in full to understand:

• The rules for using our Website;

• How you can contact us;

• What you can expect from us regarding the processing of your data.

If you do not agree with these Terms, do not use the Website.

We are available to answer your questions, receive feedback, or handle complaints at privacidade@agenciamemo.com.br.

1. ACCEPTABLE USE OF THE WEBSITE

When using our Website and its features, the User must accept, agree to, and comply with these Terms and all applicable laws.

Our Website is not intended for use by children or adolescents. Users must be at least 18 (eighteen) years old or legally emancipated under applicable law.

1.1. Our Features

The User may:

• Learn more about our services and products;

• Get to know our team;

• Contact the Agência MEMO team.

1.2. Data Collection

Some features may require filling out forms so we can contact the User and better understand their needs. In such cases, we may request:

• Full name

• Company/brand

• Email (preferably corporate)

• Message

The User must provide true, accurate, current, and complete information and is solely responsible for keeping it updated in Agência MEMO’s database.

If you have questions about how your personal data is handled, please refer to the Privacy Notice section.

2. FREE BROWSING, PAID SERVICES

Browsing the Website is free of charge.

IMPORTANT: If the User wishes to hire our services, the contractual conditions and related pricing will be properly informed prior to hiring.

3. WHAT YOU CAN EXPECT FROM US

Agência MEMO is committed to keeping all areas of the Website operational and secure, making necessary updates whenever required.

Nothing on the Website should be interpreted as a promise of gains, results, or any specific profit unless expressly stated otherwise.

Agência MEMO is not responsible for:

• User conduct, on or off the Website;

• User non-compliance with these Terms or applicable laws;

• Damages resulting from misuse of the Website;

• Damages caused by third parties, including viruses or malicious agents;

• Network or operating system failures;

• Force majeure events;

• Technical failures that may temporarily affect Website availability.

4. EXPECTED USER CONDUCT

Users must use the Website in accordance with these Terms, applicable laws, and any agreements entered into with us.

The User is solely responsible for the information they provide and the commitments they make.

5. PROHIBITED CONDUCT

The User agrees not to:

• Engage in illegal or immoral acts;

• Violate third-party or Agência MEMO rights, including intellectual property;

• Share illegal, violent, or pornographic content;

• Attempt fraud or manipulation;

• Promote discrimination or hate;

• Attempt to access or manipulate the Website’s source code;

• Use automated scripts to extract data;

• Use the Website for purposes outside these Terms.

Agência MEMO may suspend or terminate access at its sole discretion without prior notice.

6. INTELLECTUAL PROPERTY

All rights related to the Website belong exclusively to AGENCIA MEMO LTDA. Use of content without prior authorization is prohibited. Violations may result in civil and criminal liability.

7. PRIVACY NOTICE

Your privacy matters to us. Please review our Privacy Notice for details on how your data is handled. It is an integral part of these Terms.

8. GENERAL PROVISIONS

Agência MEMO may update these Terms at any time. Continued use implies acceptance of updates. Invalid clauses do not affect the remaining provisions.

These Terms are governed by Brazilian law. Jurisdiction: São Paulo/SP.

9. CONTACT US

For questions, feedback, or complaints: privacidade@agenciamemo.com.br